The question below is chosen each day from a test bank of over 600 items developed by CNA/STNA subject matter experts throughout the country, that have either been retired from service or are under consideration for future use. Select and Submit an answer to test your knowledge, and see how you do relative to all others that have chosen to answer that question today. Note: We have provided a feedback survey for your convenience once you answer the question.


A de-escalation technique that is useful when working with an angry client is

a. reducing space between you and the client
b. removing yourself from the situation
c. responding back in an authoritative voice
d. resuming care in spite of resistance

Click here to submit your answer